Email: sales@sauersuniforms.com.au
$16.50 flat rate shipping per order within australia

Delivery, Shipping & Returns

Delivery

When you place an order with Uniform Australia Online Store, we immediately email you the Order confirmationIf you further need to contact us regarding  your order please email us with the order number to sales@uniformaustralia.com.au

Delivery Time

Without Embroidery or Screen-printing:  3 - 7 working days from receipt of payment for the order if the item is in stock. Incase if there is any back order, we will contact you and let you know. 

For the scrubs - Cherokee, Barco, Sketchers or Greys Anatomy - there is a large number  of styles and colors. We may noy have all the styles, colors and sizes in stock. Please allow 2 -3 weeks for delivery on these brands. If you need urgently, please email us and we can help you to choose something which will be in stock in the colors and sizes that you will require.

With Embroidery or Screen-printing: Approximately 2-3 weeks from receipt of a written order, signed artwork approval and receipt of deposit for the order with logo. However, if your order is for a specific event or need early delivery please let us know your deadline at the time of order confirmation. Delivery is subject to sighting artwork and stock availability at the time of ordering.

Shipping

Uniform Australia online delivers Australia wide: Minimum freight and handle fee is $16.50 incl GST

A signature may be required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.  

 

RETURNS POLICY 

Purchasers wishing to return goods should contact Uniform Australia Online and request a Return Authorization number. Only goods specified on the Return Authorization may be returned.

CUSTOM MADE OR DECORATED* ORDER ITEMS CANNOT BE RETURNED AFTER FINAL ARTWORK APPROVAL AND PRODUCTION, UNLESS IT’S OUR PRODUCTION ERROR.

Custom made or decorated* order items may not be returned. Once the Custom made or decorated* order items are ordered & artwork approved it cannot be cancelled by the purchaser. Please contact us immediately if you receive the product with error or mistake.

 *Embroidered, screen-printed, sublimated, vinyl etc


REFUNDS

  • There is a full refund offered or exchange for any faulty item. Some items are covered by a manufacturer's warranty, which is generally included with the item you have purchased.
  • Items that display "Fair wear and tear" are not considered "faulty".

EXCHANGES

  • Please choose carefully before you place the order. You can return the items for exchange if it does not fit you or you are not happy with the item. We encourage you to choose the items carefully as it costs time and money for both of us to handle the returns and shipping charges etc. If you need help with choosing the right garment, please feel free to contact us by email or phone or live chat to get help. We have experienced staff in the stores who will be able to guide you thru the process to make it easy for you. If you are looking for samples for your organization, please contact us and we can help you.  

All returns for incorrect ordering must be within 7 days from the date of delivery.